FREQUENTLY ASKED QUESTIONS

Unboxing

How long until my bed is ready to sleep on?

Once you unbox you can sleep on your mattress in a few hours.

Keep in mind – over the first few days of use the foam is still expanding so your mattress will continue to get more and more comfortable as you sleep on it. Usually the mattress will reach it’s final form within 24-48 hours from when it was unboxed.

How do I unpack my mattress?

Returns and refunds

How does your 120 night guarantee work?

If for whatever reason you aren’t happy with your slmbr mattress within the first 120 nights just email us at hello@slmbrmattress.com and we’ll handle the return for you.

How do I return my mattress?

If for whatever reason you aren’t happy with your slmbr mattress within the first 120 nights, just email us at hello@slmbrmattress.com and we’ll handle the return for you.

Shipping

How long does shipping take?

Generally, shipping takes 3 – 5 days. However, due to the pandemic and increased volume for our shipping companies, there may temporarily be delays. Once your shipment is sent you’ll be provided a tracking number so you can keep an eye on the shipment.

Do I pay for shipping?

We appreciate your business – so we’ve made the decsion to cover shipping for delivery and return if neccessary. All we need you to do is place the order and enjoy a great night’s sleep!

How much does the mattress weigh when it ships?

Each slmbr mattress comes to you with free shipping in 1 box. The weight of each mattress is about:


▪ Twin 36lbs
▪ Double 53lbs
▪ Queen 62lbs
▪ King 76lbs

Your Mattress

What's so good about bamboo?

We love bamboo and we’ve infused it into our topper for a few reasons:

  1. Bamboo is great at moisture wicking – so that means your sleep will be that much more comfortable.
  2. Bamboo helps regulate temperature. Having bamboo in our topper works incredibly well with our slmbr cooling gel to make sure your sleep is consistently cool, calm and comfortable no matter the season.
  3. Bamboo is hypoallergenic!

How firm is the mattress?

The slmbr mattress is medium firm – so you can expect the perfect balance between plush and firm – we like to think it’s the best of both worlds!

Can I clean the cover?

You sure can!

We’ve constructed our cover to be fully removable so if something gets spilt and you need to wash the cover its super easy! The cover does not require regular washing so we recommend it should only be removed if absolutely neccessary.

In the event you need to wash it, we recommend using cold water for the wash and then hang drying the cover.

What type of bed frame is best to use?

We recommend using a platform bed for this mattress to maximize life. If you have a slat bed it’s recommended to get a piece of plywood to put under it.

Does slmbr mattress get hot?

Because of our foam, gel and bamboo cover our mattresses regulate heat very well. No matter the season your slmbr mattress will stay at optimal temperature to get the best sleep.

How do I return my mattress?

If for whatever reason you aren’t happy with your slmbr mattress within the first 120 nights, just email us at hello@slmbrmattress.com and we’ll handle the return for you.

What makes slmbr different than the other mattresses on the market?

We’re glad you asked this! The slmbr mattress is Canadian made, owned and operated and we’ve crafted the mattress out of the most premium materials available.

We’ve infused our topper with bamboo and use special slmbr cooling gel to make sure the mattress stays cool all night long for every Canadian season. Our unique transition and support layers also work to make sure you feel supported (after all, who doesn’t need a little support now and again!) while also mimimizing any movement.

The best way to see what makes us different is to give us a try – remember, you can try us for 120 days and if you don’t fall in love with sleep just send the mattress back. We’re confident you’ll love the sleep experience!

Is my mattress ok on the floor?

To get the most out of your slmbr mattress we do not recommend placing it on the floor. Doing this will expose the mattress to moisture, dirt and undue wear and tear.

Is the slmbr mattress hypoallergenic?

It is! Because we’ve infused the topper with bamboo fabric our mattress is hypoallergenic.

What are the dimensions of the mattress?

Which mattress fits me best?

Do I pay for shipping?

We appreciate your business – so we’ve made the decision to cover shipping for delivery and return if necessary. All we need you to do is place the order and enjoy a great night’s sleep!

How long should I expect my mattress to last?

Most mattresses will last 10 – 15 years with proper care

Will I feel any motion transfer on my mattress?

Because of our foam and transition layers, the mattress is able to localize motion very well – so you can rest easy knowing you won’t wake your partner or pet up at night!

FREQUENTLY ASKED QUESTIONS

Unboxing

How long until my bed is ready to sleep on?

Once you unbox you can sleep on your mattress in a few hours.

Keep in mind – over the first few days of use the foam is still expanding so your mattress will continue to get more and more comfortable as you sleep on it. Usually the mattress will reach it’s final form within 24-48 hours from when it was unboxed.

How do I unpack my mattress?

Returns and Refunds

How does your 120 night guarantee work?

If for whatever reason you aren’t happy with your slmbr mattress within the first 120 nights just email us at hello@slmbrmattress.com and we’ll handle the return for you.

How do I return my mattress?

If for whatever reason you aren’t happy with your slmbr mattress within the first 120 nights, just email us at hello@slmbrmattress.com and we’ll handle the return for you.

Shipping

How long does shipping take?

Generally, shipping takes 3 – 5 days. However, due to the pandemic and increased volume for our shipping companies, there may temporarily be delays. Once your shipment is sent you’ll be provided a tracking number so you can keep an eye on the shipment.

Do I pay for shipping?

We appreciate your business – so we’ve made the decision to cover shipping for delivery and return if necessary. All we need you to do is place the order and enjoy a great night’s sleep!

How much does the mattress weigh when it ships?

Each slmbr mattress comes to you with free shipping in 1 box. The weight of each mattress is about:


▪ Twin – 36lbs
▪ Double – 53lbs
▪ Queen – 62lbs
▪ King – 76lbs

Your Mattress

What's so good about bamboo

We love bamboo and we’ve infused it into our topper for a few reasons!

  1. Bamboo is great at moisture wicking – so that means your sleep will be that much more comfortable.
  2. Bamboo helps regulate temperature. Having bamboo in our topper works incredibly well with our slmbr cooling gel to make sure your sleep is consistently cool, calm and comfortable no matter the season.
  3. Bamboo is hypoallergenic!

How firm is the mattress

The slmbr mattress is medium firm – so you can expect the perfect balance between plush and firm – we like to think it’s the best of both worlds!

Can I clean the cover?

You sure can!

We’ve constructed our cover to be fully removable so if something gets spilt and you need to wash the cover its super easy! The cover does not require regular washing so we recommend it should only be removed if absolutely neccessary.

In the event you need to wash it, we recommend using cold water for the wash and then hang drying the cover.

What type of bed frame is best to use

We recommend using a platform bed for this mattress to maximize life. If you have a slat bed it’s recommended to get a piece of plywood to put under it.

Does slmbr mattress get hot?

Because of our foam, gel and bamboo cover our mattresses regulate heat very well. No matter the season your slmbr mattress will stay at optimal temperature to get the best sleep.

How do I return my mattress?

If for whatever reason you aren’t happy with your slmbr mattress within the first 120 nights, just email us at hello@slmbrmattress.com and we’ll handle the return for you.

What makes slmbr different than the other mattresses on the market?

We’re glad you asked this! The slmbr mattress is Canadian made, owned and operated and we’ve crafted the mattress out of the most premium materials available.

We’ve infused our topper with bamboo and use special slmbr cooling gel to make sure the mattress stays cool all night long for every Canadian season. Our unique transition and support layers also work to make sure you feel supported (after all, who doesn’t need a little support now and again!) while also mimimizing any movement.

The best way to see what makes us different is to give us a try – remember, you can try us for 120 days and if you don’t fall in love with sleep just send the mattress back. We’re confident you’ll love the sleep experience!

Is my mattress ok on the floor?

To get the most out of your slmbr mattress we do not recommend placing it on the floor. Doing this will expose the mattress to moisture, dirt and undue wear and tear.

Is the slmbr mattress hypoallergenic?

It is! Because we’ve infused the topper with bamboo fabric our mattress is hypoallergenic.

What are the dimensions of the mattress?

Which mattress fits me best?

Do I pay for shipping?

We appreciate your business – so we’ve made the decision to cover shipping for delivery and return if necessary. All we need you to do is place the order and enjoy a great night’s sleep!

How long should I expect my mattress to last?

Most mattresses will last 10 – 15 years with proper care

Will I feel any motion transfer on my mattress?

Because of our foam and transition layers, the mattress is able to localize motion very well – so you can rest easy knowing you won’t wake your partner or pet up at night!

Back to Top
Product has been added to your cart